The Yachts of Seabourn has introduced a convenient, eco-friendly alternative for guests who do not wish to receive printed preliminary and/or final cruise documents by mail. “Click & Sail” provides a single e-pass document via the company’s website, which can be printed and presented at check-in for embarkation. Complete cruise document information is available for review online at any time, and guests can select any pages to download and store on their own computers or print.
“Seabourn does offer a very thorough preliminary cruise booklet, as well as a handsome final document presentation,” said Seabourn president and CEO Pamela Conover. “But a lot of our guests sail with us repeatedly and frequently, and they told us they felt it was a waste to send the whole package each time, so we designed this alternative for them.”
When booked guests log on to the “Already Booked” section of the company’s website, they receive a prompt explaining the option and offering the opportunity to select “Click & Sail” and download the e-pass. If a guest selects this option, it will become the default both on the current booking and any future booking.
The e-pass document’s unique barcode contains all pertinent information about the booking, and is scanned during check-in for embarkation. Temporary pre-printed paper luggage tags are sent to the guest by mail. These are meant to be affixed when the guests check in, to expedite delivery of the baggage to the proper suite.