Port Canaveral has once again earned top honors in the company’s annual guest comment card survey, which ranks embarkation personnel from the lines’ 11 year-round homeports in a variety of service- and process-related categories.
This marks the sixth time that Carnival’s Port Canaveral team has earned the award in the past 13 years.
Under the direction of Guest Logistics Manager Maritza Ferry, the 135-member team was recognized for their outstanding professionalism, enthusiasm, and friendliness while assisting guests embarking on the two Carnival ships that sail from Port Canaveral year-round.
Carnival is the largest cruise operator from Port Canaveral, with the 2,052-passenger Carnival Sensation offering three- and four-day Bahamas cruises and the 3,646-passenger Carnival Dream sailing seven-day Caribbean departures.
In November, Carnival will add a third ship, the 2,052-passsenger Carnival Ecstasy, which will offer four- and five-day Bahamas cruises year-round. With these three ships, Carnival will carry an estimated 600,000 passengers annually from Port Canaveral -- the most of any cruise line.
“For Port Canaveral to be named Carnival’s ‘Embarkation Port of the Year’ six times in 13 years is a testament to the commitment to superior service of this hard-working group and the spirit of cooperation that exists between our guest logistics team and the port’s operations personnel,” said Milly Martin, senior director of guest logistics for Carnival Cruise Lines. “Congratulations to Maritza and the entire Port Canaveral team for this well-deserved honor.”
“The dedication to service from Carnival’s embarkation team and the port’s operations staff again proves to be a winning combination,” said Stan Payne, CEO, Port Canaveral. “From the time of arrival in our parking lots to their departure post-cruise, passengers benefit from the joint efforts of the team of professionals at Port Canaveral working to provide a quality vacation experience from start to finish. We are excited to be the Port of the Year for this honor.”
In recognition of their achievement, the Canaveral Port Authority hosted a celebratory breakfast for Port Canaveral embarkation team members, Carnival Sensation personnel, and the port’s operation staff yesterday inside Cruise Terminal 5.
Later this month, the Port Canaveral embarkation team will enjoy a reception and dinner compliments of Carnival at a local restaurant, during which they will be presented with a plaque to display in their offices.