Norwegian Cruise Line has chosen CruCon Cruise Outlet, an online travel company based in Moultonborough, New Hampshire, as its 2009 Elite Agency of the Year for their record numbers in revenue growth and their continued commitment to Norwegian. CruCon is a member of the line’s President’s Club Elite comprised of the top performing travel partners.
“We are pleased to award CruCon with the title of 2009 Elite Travel Partner of the Year for their dedication and enthusiasm for Norwegian’s Freestyle Cruising,” said Andy Stuart, Norwegian’s executive vice president, global sales and passenger services. “As Norwegian continues to make travel partners number one though its Partnership 2.0 initiative, we thank CruCon for their business and value their support.”
Since launching Partnership 2.0 in 2007, Norwegian has strengthened its relationship with its travel partners through more than 100 initiatives, including: earlier processing of group commissions, a seven-day a week resolution desk, simplified and consistent pricing quotes, improved credit card policies, electronic payment processing, enhanced confirmations and a premium flight-assistance desk to name a few.
"We are extremely proud of our partnership with Norwegian and are honored by this award,” said Sandy Cleary, owner and president of CruCon Cruise Outlet. “We attribute much of our growth in the last year to embracing many of the new Partnership 2.0 initiatives. Norwegian continues to be one of our top partners and we are anxiously awaiting the arrival of their newest innovation, Norwegian Epic."
CruCon has also taken an active role in Norwegian’s exciting online travel partner education tool NCL U with more than half of its agents enrolled and 50 percent Freestyle Certified. By earning NCL U’s Freestyle Certification, CruCon’s agents are considered among the most qualified expert representatives on Norwegian’s Freestyle Cruising.
As a result of the award, CruCon will be given a chance to sail on any Norwegian cruise in the line’s luxurious 5,000 square-foot Garden Villas, the largest and most luxurious accommodations at sea. Located on a private deck with key card access at the top of the ship, these extravagant villas offer large living and dining rooms, three bedrooms, each with a private bathroom, along with a whirlpool and steam room located in the villa’s private garden. Each of two Garden Villas also includes butler and concierge service for the entire cruise. Norwegian’s Garden Villas are available on Norwegian Gem, Norwegian Pearl, Norwegian Jewel, Norwegian Dawn, Norwegian Jade and Norwegian Star.