b'OPERATIONSSERGIO FERREIRAThe biggest question is, how are you going to deliver this product and differentiate it from mainstream.Potential hires usually have five or six years experience with posh international hotels. References arent enough, however. They also undergo psychometric assessments. Were looking for that friendly but unobtrusive candidate that understands the market because its not for everybody, he said. Obviously our crew are going to be a bit more polished. Still a friendly crew, but a bit more established in terms ofRegents 750-guest Seven Seas Explorermanaging a clientele thats paying this high of premiums to go on the ship.Because the price is so much higher, and the passenger muchToday its about giving them what they more expectant, mistakes need to be handled properly and farwant without being in their facebetween. Whereas, in mainstream, you can get away with some verywithout over delivering or under friendly crew that have the ability to be themselves and admitperforming.they make mistakes and still be exonerated; when it comes to the luxury market segment there is a lot less forgiveness.It is a service industry, of course, and there will always become to an interaction thats a missed moment. But if there mistakes. The key is how they are handled.is, they need to understand the recovery process and what that That is something we focus on as well. We want a zerotakes, he said. Theres a lot more attention to detaila lot percentile when it comes to mistakes or errors or when youmore attention to detail where it matters. '