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New Technology Driving Royal Caribbean's Return to Service

 Ovation of the Seas

Royal Caribbean Group, citing its mantra of continuous improvement, has unveiled new technologies on its mobile app to help its return to safe operations. 

Earlier this year, the company released a reimagined safety drill. The new approach, Muster 2.0, encourages higher levels of safety and health by reframing a process originally designed for large groups into a faster, more personal approach.

At the core of Muster 2.0 is the cruise company’s digitally advanced, guest-empowering mobile app, first introduced in 2017 and now available on many Royal Caribbean International, Celebrity Cruises and Azamara ships, according to a press release.

A number of features and capabilities currently within the app – released in different combinations across the cruise company’s 63-ship fleet.

Mobile app functionalities include:

  • Just announced: Muster 2.0 – one of the least-loved, but most important, parts of a cruise vacation – the safety drill – is transformed from a process designed for large groups of people into a faster, more personal “one-to-few” approach that guests can complete at their own time.
  • Scheduled arrival time – staggered arrival times for guests help eliminate crowds by managing the ebb-and-flow in parking lots, drop-off areas and terminals to allow for physical distancing from car to stateroom.
  • Expedited boarding – by completing check-in with the app, scanning passport information and uploading a ‘selfie’ security photo, guests can generate a mobile boarding pass and qualify for an expedited boarding process. Debuted in 2018, the innovative, digital experience minimizes check-in and security lines at ports, allowing guests to get on board seamlessly and safely in minutes.
  • Digital key – guests can unlock staterooms with their smartphones by downloading a digital key, available in just a few taps for select ships and staterooms.
    Stateroom automation – using their smartphone, guests have the ability to control elements inside their stateroom, such as the TV, lighting, window shades and temperature, limiting touchpoints while achieving higher levels of stateroom customization.
  • Onboard account – guests can view onboard charges and credits in real time from anywhere on the ship without waiting in line or on hold.
  • Daily planning – onboard activities, entertainment shows, dining and shore excursions are viewable and open for reservations all through the guest mobile app.

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