For all guests on Costa Concordia Jan. 13, Costa Cruises will refund the full cost of the cruise, either directly or through their travel agency. The company will reimburse all travel expenses incurred both reaching the port of embarkation and on the homeward journey, including any independent arrangements made for transfers.
Any on-board expenses also will be refunded, and any credit card charges will be credited to the account and any cash deposits will be refunded. Costa Cruises also will reimburse any medical expenses incurred as a result of the accident. Every effort will be made to return the valuables left in the cabin safe. Information on the return of personal belongings and other forms of compensation will be communicated.
The 30 percent future cruise discount, in addition a to a full refund, is intended for guests scheduled to sail on Costa Concordia from Jan. 14 onward.