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| Paul Gauguin Scores Highest Guest Survey Ranking in 14-Year History |
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| Tuesday, 31 August 2010 |
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Recently celebrating the one-year anniversary of being a member of the Pacific Beachcomber portfolio, Paul Gauguin Cruises is pleased to share news of remarkable accolades. The m/s Paul Gauguin recently achieved its highest guest survey in the ship’s 14-year sailing history, scoring a 98.9% in excellence by guests of the August 7, 2010 sailing to Tahiti and the Society Islands. The survey marked notable improvements to the entire guest experience aboard The Gauguin, from booking a voyage, experiences onboard and the return trip home. Food quality, service and staff attentiveness all ranked highly on the 67-question survey. Guest surveys are completed at the end of each sailing, with The Gauguin receiving increasingly higher rankings as the year progressed. “I am tremendously proud of the entire Paul Gauguin Cruises team. We have worked diligently to provide the most authentic and memorable experiences for our guests, and it is with great pride that I thank our agents, operations teams and crew of The Gauguin for their outstanding hard work and their continued commitment to our guests,” comments Richard Bailey, President of Pacific Beachcomber, S.C. Additionally, fostering relationships with the travel agent community remains paramount to Paul Gauguin Cruises. Effective today, Paul Gauguin Cruises announces the extension of phone hours to accommodate the increase in phone activity and broader agent and customer base. The new hours are from Monday through Friday 6:00am to 5:30pm (PST) and Saturday 7:00am to 3:00pm (PST). Paul Gauguin Cruises also recently implemented a higher land commission of 10% for agents booking pre- and post-cruise travel.
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