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NCLH Suspends Operations for Norwegian, Oceania and Regent Brands

  • March 13, 2020

Norwegian Encore

Norwegian Cruise Line Holdings on Friday announced a voluntary suspension of all cruise voyages embarking between March 13 and April 11, 2020 for its three cruise brands.

The temporary suspension is aimed at contributing to efforts around the globe to contain the spread of the COVID-19 coronavirus, the company said.

“The safety, security and well-being of our guests and crew is our highest priority. With the COVID-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of COVID-19.”

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their travel agent or the cruise line for more information.

All guests on impacted voyages will receive a 125 percent refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125 percent future cruise credit, a 100 percent refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request. Travel partner commissions on canceled cruises will be protected as per normal policy.

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