Lufthansa Systems’ new Guest Service Portal helps hotels and cruise ship operators to offer superb service while streamlining operations. It is the hospitality industry’s first fully-integrated platform with interactive guest services and operation-enhancing business intelligence. The Guest Service Portal gains its superior business intelligence and interactivity from its robust, future-proof architecture and several key components.
Five intuitive and attractive Unified Guest Interfaces enable guests to interact with staff at any point in the travel cycle, anytime and anywhere from their tablets, mobile devices or television. Its Entertain, Book & Shop, Dine, Concierge, Housekeeping, Socialize and Inform. These modules allow guests to make an inquiry, book a service, shop or select wake-up and room comfort preferences.
Guests can watch a movie or television program, navigate through their personal music library and play their selections using the television remote control. They can chat, send eCards, plan an excursion or another leg of their trip, and gain information about a hotel property’s facilities including restaurants, spa, fitness center and shops. Features such as flow-based selections, sorting by personal preferences, extensive search functionality, flexible charging and parental controls plus many others make using the Lufthansa Systems Guest Service Portal easy and seamless. At the same time the solution excels because of its intuitive usability.
The Lufthansa Systems Guest Service Portal‘s fast, high-speed Internet access lets guests easily connect from their television, laptop or mobile devices. Once authenticated, guests can purchase a package, apply coupons, print pages, interface with their email systems, or a corporate VPN. The opportunities for branding, building customer loyalty and generating new revenue streams are significant. Additionally, as guests take advantage of the portal’s global convergence and full-integration of all devices and content, operations are streamlined, call volumes reduced, and staff performance further optimized through the portal’s easy to use staff modules.
“Our new Guest Service Portal epitomizes Best in Class service,” said Bernd Appel, Senior Vice President Industry Solutions at Lufthansa Systems. “It performs impeccably across multiple platforms, accommodating a wide range of guests’ needs, while also delivering powerful operational and fiscal benefits at an attractive total cost of ownership.”
In addition to the Unified Guest Interfaces, Guest Modules and Staff Modules, the Lufthansa Systems Guest Service Portal features a Central Intelligence Platform. Reflecting open standards, transparency, scalability and reliability, it serves as the repository for all business intelligence. A Business Intelligence Portal provides information and tools needed to derive the maximum benefits from this leading-edge technology. A Content Management Portal serves as the focal point for managing and administering digital assets, while its web-based Global Device Management tool manages all of the devices across the property and provides security.