Holland America Line has produced a series of brief POLAR Online training videos to help travel sellers master the various functions of the online booking tool. Found on the line’s Travel Agent HQ link at the www.hollandamerica.com homepage, the new videos enable agents to complete a variety of tasks quickly without having to call Holland America Line’s reservation center for assistance.
The 17 video training sessions range from one to 15 minutes, and were designed to provide quick guidance in a range of categories. The POLAR Online videos provide instructions on topics such as making a booking and changing the bed configuration to amending a group name or changing a stateroom number.
“Anything we can do to make Holland America Line’s booking process easier and more efficient is a win-win for us and our travel seller partners,” said Richard Meadows, executive vice president, marketing, sales and guest programs for Holland America Line. “These new abbreviated videos are ideal tools for learning a new task or taking a refresher course, without requiring an hour for a full training program.”
The short videos are available for repeated viewing and they also can be accessed at an individual’s desk or as part of a larger training class via download. The videos are available 24 hours a day, providing greater support for bookings to be made at any time.