TUI Cruises Ranks First in Quality of Service Study

TUI Cruises has been awarded first place in a service study conducted by the German Institute for Service Quality. The survey was commissioned by the news channel n-tv, according to a statement from the cruise line.

TUI Cruises finished second in the categories of customer service by hone e-mail service. The survey covered 20 major cruise companies.

According to the findings, the average waiting time for consumers calling TUI was six seconds. Inquiries received by phone or e-mail, were always answered fully and individually answered in a timely fashion. The company’s website was also rated for clarity, ease of use, and visual appeal.

Cruise Industry News Email Alerts

Cruise Industry News Email Alerts

 

EMAIL NEWSLETTER

Get the latest breaking cruise newsSign up.

CRUISE SHIP ORDERBOOK

51 Ships | 109,838 Berths | $35 Billion | View

New 2024 Drydock REPORT

Highlights:

  • Mkt. Overview
  • Record Year
  • Refit Schedule
  • 120 Pages
  • PDF Download
  • Order Today
New 2024 Annual Report

Highlights:

  • 2033 Industry Outlook 
  • All Operators
  • Easy to Use
  • Pre-Order Offer
  • Order Today