Lynn C. Torrent has been promoted to executive vice president of sales and guest services for Miami-based Carnival Cruise Lines, the world’s largest cruise operator.
In this capacity, Torrent has overall responsibility for the cruise line’s worldwide sales, reservations and guest services functions.
In addition to overseeing the line’s award-winning field sales force, Torrent is responsible for call centers in Florida and Colorado Springs, Colo., as well as embarkation teams in the line’s myriad homeports. She is also responsible for Carnival’s CARE Team which provides assistance and support to guests and their families should medical incidents or other emergency situations arise.
Torrent was most recently Carnival’s senior vice president of sales and guest services. Prior to that, she served as president and CEO – North America for Costa Cruises, a sister company to Carnival Cruise Lines, where she was responsible for the company’s operations in North and Central America. She also served for three years as vice president of marketing for Carnival’s parent company, Carnival Corporation & plc.
“Lynn has been a terrific asset to our company and during the past year has made significant strides in reorganizing our customer contact centers with a focus on delivering quality service to our guests and travel agent partners. At the same time, with our outstanding sales team, she has developed a comprehensive sales strategy aimed at supporting our travel agent partners with new tools and training, as well as professional support,” said Gerry Cahill, president and CEO of Carnival Cruise Lines. “Her promotion is well deserved and speaks to the tremendous contribution she has made to our organization.”
Torrent holds a bachelor’s degree from CW Post in New York and an MBA from Florida Atlantic University.