To make vacation planning easier, Holland America Line will now provide its guests with quick, convenient and “green” cruise documentation through its new Express Docs program that begins with cruises departing May 9, 2009. The premium line’s eco-friendly cruise documents, Express Docs provide guests with clear, concise and easily accessible cruise and air travel details. Guests have 24/7 access and can print boarding passes at their leisure before a cruise.
"Express Docs provide all the same information our guests expect and will also help them finalize vacation plans much quicker and they provide greater flexibility in providing copies for family and friends,” said Richard D. Meadows, CTC, executive vice president, marketing, sales and guest programs. “Guests who still prefer paper documents can request full cruise documentation and tickets to be mailed.”
Beginning on March 10, 2009, guests sailing on all cruises departing after May 9, 2009, can now request Holland America Line’s Express Docs and receive a comprehensive, personalized travel summary including cruise and flight information, itinerary, special request information, shore excursion reservation information, transfer vouchers, important notices and a boarding pass to be printed out and brought to the ship for check-in. While online confirming voyage details, guest can easily navigate to a shore excursion page to view and book available shore tours.
Once final payment is received and the immigration questionnaire is completed, guests will be able to access their boarding pass approximately 50 days prior to the voyage date. Suite guests will receive a special boarding pass to use at the Suite Check-in Desk at the pier.
Guests with Holland America Line transfers will not need vouchers as transfer information is included in the Express Docs forms. Luggage tags will be available from Holland America Line staff at the pier or airport at which guests arrive before boarding the ship.
The Grand World Voyage, Grand Voyages and Alaska CruiseTours will continue to receive traditional documentation packets due to the extensive detail provided for these types of extended vacations. Guests sailing on these departures still may register their immigration information online at www.hollandamerica.com and issue their “Signature Boarding Pass” for boarding.
For more information, consult a travel agent, call 1-877-SAIL-HAL (877-724-5425) or visit www.hollandamerica.com.