Carnival Corporation today announced it has developed the "world’s first interactive guest experience platform capable of transforming vacation travel into a highly personalized and elevated level of customized service for millions of guests."
The company unveiled the Ocean Medallion, a wearable device that enables a personal concierge by" bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook," according to a statement.
“With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm – not just in the cruise industry but in the larger vacation market and potentially other industries,” said Donald. “Our focus is on exceeding guest expectations every single day and consistently delivering great experiences, and we do that extremely well. Now we are in prime position to take the guest experience to a level never before considered possible and build on cruising’s popularity and value as the fastest growing segment of the vacation sector.”
Technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean Medallion "revolutionizes" guest service not only for the cruise industry, but the broader vacation industry. It will be officially introduced by CEO and President Arnold Donald on January 5.
The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required action of the "tap," said Carnival.
The system will allow passengers to:
• streamline and expedite the port embarkation and disembarkation process
• allow guests to access their staterooms as they approach the door
• locate friends and family around the cruise ship
• enable guests to purchase merchandise without any transaction, cards or paper
• deliver enhanced dining experiences based on food and beverage preferences
• power an array of interactive gaming and immersive entertainment experiences
• significantly enhance interactions with crew members and guests.
The Ocean Medallion is the only accessory needed to elevate the guest experience before, during and after each cruise in what the company is calling Ocean Medallion Class.
The Ocean Medallion pairs with an optional personalized digital concierge called the Ocean Compass, a digital experience portal available online, on smart devices, on kiosks in homeports, on stateroom TVs, on interactive surfaces located throughout the cruise ship and on devices carried by all guest service hosts.
Both innovations combine with an invisible network of proprietary sensors and computing devices embedded throughout the ship, home ports and destinations that collectively form the “Experience Innovation Operating System” – xiOS.
The proprietary xiOS uses a guest-centric, Internet of Things approach to enable guests to maximize their experiences in real-time based on their choices and preferences – delivering enhanced personalization across every aspect of their cruise vacation, said Carnival.
The new guest experience platform will debut on Princess Cruises’ Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018. The new Medallion Class on Princess Cruises will be rolled out over multiple years on the entire Princess Cruises fleet.
The guest experience platform is a key element of O•C•E•A•N or One Cruise Experience Access Network, a new effort by Carnival Corporation focused on expanding the cruise vacation market through guest experience innovation, the development of original experiential media content that includes new TV programs airing on national TV, and expanding its portfolio of exclusive and unique destinations, according to a statement.