Crystal Cruises announced the appointment of executive Christian Sauleau as its new senior vice president of operations and total guest satisfaction, and will report directly to Thomas Mazloum, Crystal’s chief operating officer.
In this newly created position, Sauleau will oversee Crystal’s departments of marine, hotel, food & beverage, entertainment and land programs.
He will also manage safety and security operations, as well as officer and crew hiring processes and development, with the goal of maintaining the line’s long-celebrated standard of excellence and guest satisfaction ratings.
“Christian Sauleau’s esteemed career boasts a wealth of industry savvy – much of it gleaned from working in direct competition with Crystal – as well as experience in launching new ships and innovative enrichment programs,” said Crystal’s president and CEO, Edie Rodriguez. “We are thrilled he has agreed to join us as we continue to grow and encounter bigger opportunities and guest offerings than ever before, as our guests’ satisfaction remains paramount.”
Mazloum added: “With more than 25 years in the luxury cruise industry, most of that time spent as a senior executive of operations, Sauleau brings to the Crystal family an affinity for delivering award-winning experiences and services, things for which Crystal has also been recognized for more than 25 years.”