Norwegian Cruise Line Launches New Sydney Call Center

Steve Odell with NCL’s Operations/Contact Centre Manager, Elizabeth Krstevski.

Five full time cruise consultants, led by dedicated Operations/Contact Center Manager, Elizabeth Krstevski, this week started up call center operations for Norwegian Cruise Line from the company’s new Sydney offices in a move which will see all Australasian telephone and email communications channelled through the locally based team.

“Establishing a local call centre to deliver enhanced service and assistance to local trade was a top priority for us when setting up Norwegian Cruise Line’s Australasian office,” said Norwegian Cruise Line Holdings Senior Vice President and Managing Director Asia Pacific, Steve Odell.

“Our specialist team of call centre staff has just completed four weeks of intensive training to effectively and rapidly respond to service calls, new bookings from trade partners and assist with help-desk trade enquiries,” Odell added.

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