To further the company’s commitment to its Partners First philosophy, Norwegian Cruise Line today announced the launch of “Ask Away,” a first of its kind, live, video-based chat that gives travel partners the opportunity to interact with Norwegian executives, Andy Stuart and Camille Olivere, and ask them questions.
“We have made great strides as a company over the past five years, especially when it comes to travel partner engagement,” said Andy Stuart, executive vice president of global sales and passenger services. “But, when we go on the road and speak to partners, we still hear that many continue to have an old view of our company. We want all of our partners to know that we are committed to them and are continuously looking for ways to improve. So, I invite all of our partners to join us for ‘Ask Away’ and truly feel comfortable asking anything. Our answers will be honest, open and straightforward.”
The new live video chat series provides a forum for travel partners to ask questions during the monthly sessions. The chat is hosted by Stuart and Camille Olivere, senior vice president of sales, Americas.
During each “Ask Away” chat, no question is off limits. Stuart and Olivere welcome any and all questions related to sales, service, on board experience, company goals and more. All “Ask Away” sessions will take place live, so that viewers are able to watch as each question is being answered. Each session will also be hosted by a third party moderator so participants feel comfortable asking questions about any issue they are interested in learning more about.
All questions and responses from the monthly “Ask Away” chats will be archived and available as a reference in Norwegian’s Marketing Headquarters.
“We are very excited to see what questions travel partners have for us,” said Camille Olivere, senior vice president of sales, “We typically receive over 500 questions at the end of every webinar, but do not have time to answer them all, now with ‘Ask Away’ we have an opportunity to answer them transparently – live, on video.”
Norwegian’s first “Ask Away” chat will take place on December 5, 2013 at 1 p.m. EST and will be moderated by Charlie Funk of Just Cruisin Plus. Travel Partners wishing to participate can register at the following link: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=726548&sessionid=1&key=2B9FE151FCFE843596C3B756058C7B36&sourcepage=register