Pullmantur: For Spain and Latin America

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Richard Vogel“Our DNA, our identity, which has been adrift over the last few years, is that we are a Spanish cruise line,” said Richard Vogel, president and CEO of the Pullmantur Group, managing both Pullmantur Cruises and Croiseres de France (CDF).

Operations: Navigating on America's Waterways

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Captain Gregg ScheifersteinOn the 100-passenger American Independence, which offers itineraries on domestic waterways, Captain Gregg Scheiferstein said a small maneuverable boat (American Cruise Lines calls their vessels boats) like the Independence can navigate into places the big ships can’t get near.

Operations: Core Product Delivery

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Jason Hale“The attention to detail and establishing a core product to make sure we have an execution that is as close to perfect as possible is one of our strong points,” said Jason Hale, hotel director aboard Holland America Line’s Rotterdam. “We don’t overstretch ourselves by trying to do something that may look like a good idea but fails to be perfect.”

WIndstar: Upscale and Boutique

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John DelaneyWindstar can best be defined as an upscale cruising experience, according to President John Delaney, who took over the job in July.

“We have different experiences we offer,” Delaney told Cruise Industry News. “The three wind ships are an iconic way to travel in warm-water destinations.”