Carnival Cruise Lines has added a number of exciting enhancements to its popular on-line booking tool allowing travel agents to create new group bookings and modify existing reservations electronically on a 24 hours a day, seven days a week basis.
Available via the line’s comprehensive travel agent Internet portal, BookCCL.com, the new system allows agents to perform a variety of functions to book and manage group bookings that previously had to be handled via phone with the line’s reservations department.
Through the new system, travel agents can:
• Create new group bookings
• Modify group allotments
• Allocate group level cash payments
• Request option extensions
• Obtain group confirmations
• Access group booking reports
• Review group booking history
• Use Fun Points to select on-board amenities, take advantage of Carnival’s Flexi-Pricing or both
“Groups are an important part of our business and this new user-friendly group management tool continues our efforts at streamlining the reservations process for travel agents and enhancing the level of service they provide to their clients,” said Joni Rein, Carnival’s vice president of worldwide sales.
Carnival will be hosting a live webinar for the first 1,000 registered travel agent partners on Wednesday, November 18 from 1 to 2 p.m. EST. The webinar will also be available on demand via BookCCL.com. “How To” video tutorials on key features of the new tool are available within the site, as well.
Assistance with all of Carnival’s on-line tools is available by contacting the line’s eSolutions Group at 1-800-845-2599 Monday through Friday 9 a.m. to 11 p.m. and Saturdays 9 a.m. to 8 p.m. These new expanded hours are effective November 30, 2009.